# Free to Paid plan limit updates issue

**URL:** <https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546>\
**Category:** CMS Bridge\
**Created:** [October 2, 2024, 6:01pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546 "2024-10-02T18:01:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![rob1](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/rob1/32/3030_2.png) [@rob1](https://forum.finsweet.com/u/rob1)\
**Post date:** [October 2, 2024, 6:01pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/1 "2024-10-02T18:01:21Z")

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I have an issue getting my upgraded plan to show in Airtable extension. I tried to create my connection using the free plan to start and hit my limit upon successful sync. I then upgraded my plan but cannot get my new plan update limits to show. I’ve disconnected, logged out and in again, and deleted the connection. Nothing has helped it recognize my new account plan update and limits.

What can I do?

 ![CleanShot 2024-10-02 at 13.54.54@2x](https://europe1.discourse-cdn.com/flex013/uploads/finsweet1/original/2X/b/b53a8ef5edc628137df1b8b0c5c208bd624f3218.jpeg)

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**Author:** ![rob1](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/rob1/32/3030_2.png) [@rob1](https://forum.finsweet.com/u/rob1)\
**Post date:** [October 2, 2024, 6:01pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/2 "2024-10-02T18:01:55Z")

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Screenshot showing my paid subscription

 ![CleanShot 2024-10-02 at 13.55.11@2x](https://europe1.discourse-cdn.com/flex013/uploads/finsweet1/original/2X/f/f31ef7e6405cbc200d1261d446fd0b9997c11290.jpeg)

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**Author:** ![besart](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/besart/32/2993_2.png) [@besart](https://forum.finsweet.com/u/besart)\
**Post date:** [October 2, 2024, 7:20pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/3 "2024-10-02T19:20:22Z")

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Hey,  
Can you try to clean the cache and log in with google account instead of email/password.

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**Author:** ![rob1](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/rob1/32/3030_2.png) [@rob1](https://forum.finsweet.com/u/rob1)\
**Post date:** [October 2, 2024, 7:55pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/4 "2024-10-02T19:55:36Z")

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Ok, I’ve tried both. Started by clearing the cache and all and then logging in with my google account. No luck

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**Author:** ![rob1](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/rob1/32/3030_2.png) [@rob1](https://forum.finsweet.com/u/rob1)\
**Post date:** [October 2, 2024, 8:25pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/5 "2024-10-02T20:25:52Z")

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I also just noticed that the reset timer keeps changing based on the time I see it. So before it said Nov 1 at 1:54pm. Now it says Nov 1 at 4:24 PM.

Maybe there is something broken with the reset.

 ![CleanShot 2024-10-02 at 16.24.09@2x](https://europe1.discourse-cdn.com/flex013/uploads/finsweet1/original/2X/5/52ca387854f7ebc879b0f2168fc01342bc436439.jpeg)

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**Author:** ![besart](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/besart/32/2993_2.png) [@besart](https://forum.finsweet.com/u/besart)\
**Post date:** [October 3, 2024, 12:16pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/6 "2024-10-03T12:16:33Z")

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Hey,  
We found the issue and working on a fix.  
We will inform you when we push the changes.

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**Author:** ![besart](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.finsweet.com/besart/32/2993_2.png) [@besart](https://forum.finsweet.com/u/besart)\
**Post date:** [October 3, 2024, 2:26pm UTC](https://forum.finsweet.com/t/free-to-paid-plan-limit-updates-issue/3546/7 "2024-10-03T14:26:47Z")

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We pushed a fix for this bug, just try to link with the account that you have active subscription.  
If you still have problems, please let us know.
