Cannot update the Cookie banner V1 to V2 due to an error

Consent Pro
,
1

I am experiencing a blocking issue with the Finsweet Consent Pro app where I am unable to create or update a cookie banner due to a persistent “Endpoint URL” error.

Initially, I had Infinite Components installed and a V1 opt-in banner working perfectly. When I tried to upgrade the banner to V2, the upgrade failed, throwing an error: “Please fix the following errors: • Endpoint URL - Must be a valid URL.” Note that I am on the Basic Plan, so I do not have access to premium logging features that would typically require an endpoint.

To troubleshoot, I performed a completely clean slate:

  1. I uninstalled and deleted the Finsweet Components app.

  2. I manually removed all related V1 consent banner elements from Webflow.

  3. I reinstalled the Consent Pro app from Webflow.

However, the system still seems broken. Even on a fresh install, when I try to create a brand new banner, I get the exact same “Endpoint URL” error and cannot proceed. My website is currently left without any cookie banner.

Site URL Webflow Read-only link: [Insert your Webflow Read-only link here]

Steps to Reproduce

  1. Open the Finsweet Consent Pro app in Webflow.

  2. Go to the Configurator to create a new Opt-In banner (or attempt to upgrade an existing V1 banner).

  3. Set up the standard Instance and Banner Settings.

  4. Click the “Create Banner” (or Update) button.

  5. See the error message appear at the bottom right.

Expected Behavior I expect to be able to create or update my consent banner successfully. Since I am on the Basic Plan and not using external consent logging, the system should not require or check for an Endpoint URL.

Actual Behavior The system blocks the creation/update of the banner and displays an error message: “Please fix the following errors: • Endpoint URL - Must be a valid URL.” There is no visible field in my Configurator to remove or fix this URL, leaving me stuck in a loop.

Video/Screenshots

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Screenshots: Please see the attached screenshot showing the Configurator , i have a lifetime basic plan

Note that I am on the Basic Plan, so I do not have access to the premium Logs feature. There is no visible field in my Configurator to remove or fix this URL. To troubleshoot, I completely uninstalled the app, deleted the v1 elements from Webflow, and reinstalled Consent Pro from scratch. Even on a completely clean install, I am getting the exact same error and cannot click “Create Banner.” My website is currently left without any cookie banner.

2

Hey @admin7!

Thank you for the report! We have identified an issue, and we will be pushing a fix soon to correct this.

Apologies for the inconvenience :folded_hands:

3

Hey @admin7!

Could you relaunch the app and try again? The issue should be resolved on your end now.

Let me know how it goes!

4

Hey @Support-Luis ,

We are experiencing the exact same issue with the “Endpoint URL” error when trying to create or update a banner, even after your recent fix, as you mentioned above. The problem is still blocking us from proceeding.

Could you please advise on the next steps or a workaround?

Thanks!

5

Same problem here - Just configured this 2 weeks ago, now login to make a change endpoint URL error. Deleted banner thinking I could just make a new one, still same error. Re-launched everything still no luck. Now without a banner at all. Pretty frustrating.

6

Hello @digest @webflow1!

Apologies for the inconvenience :folded_hands:

This should be resolved by now. Could you please relaunch the app and let me know if the issue persists?