Description
Hello Wized,
I’m having an issue with a reset password function that was previously working.
The issue is on:
The button with the Wized attribute reset_password_button no longer triggers the request when clicked on the page.
However, when I manually run the request by clicking the play icon in the Wized interface, it works as intended.
This reset password flow is a two-step process where the first step emails a code to the user. After that, they enter the 6 digit code and their new password
This project has an NDA so I’m hoping I can DM an expert
NDA Notice: If you’re under an NDA, please feel free to send us a Direct Message/Email with the above information.
Hey @lovebrian649,
This particular behavior can be caused by:
1. Not having the embed script on the live page. The embed runs the logic and so if the logic isn’t loaded properly it won’t execute. Ensure the page has the embed script and if this is the issue it will resolve.
2. Having another event attached to the button which stops the default flow via the “e.preventDefault()” javascript function, if it occurs before wized event fires then wized logic will not be executed.
3. If you have a throttle or debounce strategy of execution for the click event, this will delay the actual execution https://docs.wized.com/elements/events#strategy check that it is set to “Immediate”
If none of the above still doesn’t resolve please let us know
@elvisben
Amazing..thank you so much for the suggestions
I checked and the embed script (v2) is running
Sharing as much screenshot as I can…but this is what my event looks like
I can DM you the project details if needed too. Its on my clients account so I can tell you the workspace
I expanded to show the redirect URL and Conditional
Sure please share the project details I can check it out
The issue was solved by @elvisben inside the project
Turns out it was Webflow’s bot protection
