I am trying to implement a footer link that opens the preference panel, regardless of banner type. Our legal team has requested that the preferences panel is available to all users. We are currently targeting CA and PA with an Opt-Out banner, and the rest get the informational banner. The footer link works for users in CA or PA, but for those who receive the informational banner it does not.
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Required: Please provide a staging/production URL where we can see the issue
For opening the preferences panel from a footer link, the right approach is adding fs-consent-element="open-preferences" to your link element. This attribute works on any element, anywhere on the page — inside or outside the consent wrapper — and is specifically designed for footer use cases.
Could you share a read-only link to your Webflow project, or a quick snippet of the footer link HTML? That’ll help us see exactly what’s on the element and why it might not be firing for informational banner users.
In the meantime, here’s what the correct setup looks like:
That should open the preferences panel regardless of which banner type the user received. If you’re already using that and it’s still not working, there are two other approaches worth trying:
The fixed-preferences element — creates a persistent floating trigger outside the banner component, designed for site-wide access to the preferences panel.
The JavaScript API — wire up the link manually using window.FinsweetConsentPro.elements.preferences.show(), which programmatically shows the preferences UI and isn’t tied to a specific banner type.
Once we can see your implementation we can give a more specific diagnosis. If it does turn out to be a deeper issue with how the informational banner handles the preferences panel, we’ll loop in @Support-Luis or @Support-Pedro to dig deeper.
