I have tried to export CSV of cookie consents in period of 2 months. Unfortunately, it is failed many times.
I have received the email below:
I can’t find neither the support email nor number. So, I post this topic here to seek for help.
Hey @h.truong!
Your consents are still being collected and stored — you can view them anytime in the Logs tab within the Consent Pro app. The CSV export is a separate functionality that’s running into trouble for your 2-month period, so let’s dig into that. 
To help us investigate properly, could you share a few things?
- The exact start and end dates you’re trying to export
- Roughly how many consent records you think fall in that period
- Whether smaller exports work — try a 1-2 week window and see if that goes through successfully
- Any console errors you see — open your browser dev tools (F12 → Console) while triggering the export and let us know what shows up
That third point especially will help us figure out if this is a data volume issue or something else going on with the export itself.
We’re looping in the team directly since this looks like it needs a closer look on our end. Share those details when you can and we’ll take it from there. 
Hey @h.truong
To add on to what @Support-Finn says could you also share your site url, you can inbox if you would rather not share here, thanks