I’m unable to access my Workspace

Finsweet Components
1

Hello

I’m unable to access my Workspace — I keep getting an error message. I also cannot create a new Workspace.

Could you please help me understand why this is happening and how I can resolve it?

Thank you in advance for your assistance.

2

Hey @sribnamiroslava! :folded_hands:

We need a few more details to track down what’s going on with your Workspace access. Could you help us out with these:

  1. Which Workspace are you referring to? For example:

    • Your Finsweet Account at my.finsweet.com
    • A Wized project dashboard
    • A Finsweet product app (like Consent Pro or Components)
    • A Webflow Workspace

  2. What does the error message say? The exact wording or a screenshot would go a long way here.

  3. What URL are you trying to access? The specific page or dashboard where the error is appearing.

While we look into this, a few things worth trying that tend to clear up access issues:

  • Try an incognito/private browser window — this bypasses cached login data that can cause conflicts
  • Clear your browser’s cache, cookies, and local storage
  • Try a different browser to rule out anything browser-specific

Also worth knowing — we checked and all Finsweet services are currently operational, so this isn’t a platform-wide outage on our end.

Once you share which product and the specific error you’re seeing, we can dig deeper and get this sorted. :flexed_biceps: