Log List in dashboard is not showing logs, but download CSV is correct

Consent Pro
1

Description

Log List and Analytics in dashboard is not showing activity logs, but download CSV is correct

Site URL

Required: Please provide a staging/production URL where we can see the issue

Steps to Reproduce

  1. [go to site and take a consent action]
  2. [go to ConsentPro App console in Webflow ]
  3. [Go to Log tab - and see that the log is not updated]
  4. [Download CSV and see the logs are there for the action in #1]
    …

Expected Behavior

  1. [go to site and take a consent action]
  2. [go to ConsentPro App console in Webflow ]
  3. [Go to Log tab - and see that the log is updated]
  4. [Download CSV and see the logs are there for the action in #1]

Actual Behavior

  1. [go to site and take a consent action]
  2. [go to ConsentPro App console in Webflow ]
  3. [Go to Log tab - and see that the log is not updated]
  4. [Download CSV and see the logs are there for the action in #1]

Video/Screenshots

Required: Please provide a short screen recording showing the issue

Additional Context

  • Browser: [e.g., Chrome 120]
  • Device: [e.g., Desktop]

NDA Notice: If you’re under an NDA, please feel free to send us a Direct Message/Email with the above information.

2

Hey @amyhynes!

Your setup looks correct — we checked the consent component and attribute configuration, and the fact that your CSV download is returning the right data confirms that consent logs are being collected on the backend.

The issue is that the Log List tab in the Consent Pro dashboard isn’t rendering that data in the UI, even though it exists. This isn’t something you can fix from the site side — it looks like a display issue with the dashboard itself that we need to dig into.

A couple of quick things worth trying while we investigate:

  1. Open the Consent Pro app in a different browser or incognito/private window
  2. Hard refresh the dashboard (Cmd+Shift+R on Mac / Ctrl+Shift+R on Windows)

These likely won’t fully resolve it, but they’re worth ruling out first.

One thing that would really help us narrow this down :folded_hands: — has the Log List tab ever shown data for your site, or has it always been empty? That’ll tell us whether this is a recent regression or something that’s been ongoing from the start.

Passing this to the team now to look into the dashboard display side of things. Sorry for the hassle!

3

Thank you for your help! I did log in with Edge (different browser, and incognito). Nothing changed. Plus a hard browser refresh as you requested did not correct.

Also, as you noted, the current list is abbreviated and not as it was last week with weeks worth of logs.

4

I have still not received an answer back on this and now there is no CSV option. I am truly getting worried on this situation.

5

Hello @amyhynes This should be resolved, please check through the app if you are able to see the logs stream in.

6

This is still not working for us. Here is a video to walk through the logging out and in of Webflow and Finsweet, without success. Webflow - First Carolina Bank - 11 May 2026 | Loom

Thank you!

7

@robert.kibet This is still not working at all and now the CSV option is not available again. Please, please email me at amyhynes@firstcarolinabank.com to keep me posted at this situation. We are going on a month unresolved at this time. Thank you.

8

Hey @amyhynes, apologies for the inconvenience. We have identified an issue, and we are working on solving it.

We will be getting in touch with you soon to keep you updated as well as provide the exported CSV while we fix this in the app.

Apologies once more :folded_hands: