Hi,
The lightbox doesn’t seem to display correct video ratio, so I went to uncheck the View Post on page switch. The confirm button doesn’t work and my module doesn’t change. What should I do?
Eric.
Hey @hello35!
We can see the Confirm button isn’t responding — that’s frustrating when you’re trying to update your Instagram Feed component settings. Let me help you troubleshoot this.
The modal you’re seeing with those two checkboxes is part of the standard update workflow for Finsweet Components. Here are a few things to try:
First, make sure both checkboxes in the modal are checked before clicking Confirm. The modal shows:
Try checking both of these and then clicking Confirm to see if the button activates.
If that doesn’t help:
Could you share a screenshot showing the full modal with the checkbox states visible?
That would help us see exactly what’s happening when you try to confirm the changes.
We’re bringing in @Support-Luis and @Support-Pedro to investigate this specific behavior and provide a definitive solution. They’ll be able to look into whether this is a known issue or needs further investigation.
Let us know if the checkbox approach works or if you need more help! ![]()