Cookie Consent Banners not Showing on Live Site

Consent Pro
1

Description

I have installed and Configured Consent Pro, and I’m wondering why it isn’t showing on the live site. I’m in the EU, and I’ve set the Opt-in banner to be active in this region.

Site URL

Steps to Reproduce

Expected Behavior

The Cookie Consent banner appears automatically when loading the site from within the EU.

Actual Behavior

Cookie Consent banner is not showing, even if loading the site in inkognito mode.

Video/Screenshots

Required: Please provide a short screen recording showing the issue

Tella — the all-in-one screen recorder Context

  • Browser: Chrome Version 148.0.7778.98 (Official Build) (arm64); Firefox 150.0.3 (aarch64)

  • Device: Mac M3 Pro

    I’d be grateful for any insights!

NDA Notice: If you’re under an NDA, please feel free to send us a Direct Message/Email with the above information.

2

Hey @hello79! :folded_hands:

The Tella link you shared is returning a “Not Found” error, so we weren’t able to view the recording. Could you re-share it or drop a working staging/live site URL so we can dig in properly?

In the meantime, here are the most common reasons the banner won’t appear — worth checking these now:

  1. Check where you’re testing from. The banner only shows for visitors with an EU IP address — incognito mode won’t change that since geolocation is IP-based. If your network or VPN is routing through a non-EU server, the banner correctly won’t show. Try an EU-based VPN to confirm.

  2. Verify the full setup in the Consent Pro dashboard. All of the following need to be in place:

  • The banner component is added inside your Webflow project
  • The site has been scanned and trackers are labeled in the app
  • The Consent Pro script is placed at the top of the <head> in your custom code
  • A license is configured for your custom domain (not just the staging URL)
  • The dashboard shows the “You are all set” success message

That custom domain license point catches a lot of people — the banner won’t appear if the license is only attached to a staging domain.

  1. If you migrated from Consent Pro v1, make sure you added the new v2 script, replaced the banner component with a v2 version generated from the app, and republished. Skipping any of those steps will prevent the banner from loading.

  2. Open DevTools on your live site and check the console for any errors related to consentpro.com. A Content Security Policy (CSP) error would block the script from communicating with Consent Pro’s servers entirely.

Let us know which of these applies, and share your live site URL or a fresh video when you can! :flexed_biceps:

3

Hi @Support-Finn,

Thanks for the reply.

Sorry that the link to the video did not work. It wasn’t that important anyway, as it was only showing the page being loaded in an incognito window.

The the sandbox link was already in my first message, here’s it again:

The URL is set to the custom domain:

image
image1820×188 4.16 KB

however, Claude Code found the following:

2. The siteInformation.url points to staging, not production

“siteInformation”: {

“url”: “https: // nimmsa-staging . webflow . io/”, // ← staging URL

…

}

This may cause ConsentPro to do a domain check and not trigger on

www.nimmsa.org. In the ConsentPro dashboard, update the site URL to

https: // www . nimmsa . org

Any insights on how to fix this would be great! (Chunking the URL because of the links limitations in forum messages)

6

Hi @Support-Finn ,

Please let me know if you could look at this issue.

I still need help making the cookie consent banner appear.

Thanks!

7

Any chance that you can help me out with this issue @Support-Luis ?

8

Hey @hello79, we are taking a look at the issue.

I’ll get back to you as soon as possible

9

Thanks so much for the notice, @Support-Luis ! I appreciate it.