Cookie Consent not working^

Description

I added the Cookie Consent directly through the Webflow App, but it doesn’t seem to be working—I’m unable to click any of the buttons. I also received a notification that the custom code was updated, but when I check the project settings, I can’t find any code related to the Cookie Consent. Any help would be greatly appreciated.

Update: Problem fixed

Hey @deniscalei! :waving_hand:

I can see what’s happening with your Cookie Consent component. Looking at your HTML, it seems that while you installed the Cookie Consent through the Webflow app, the Finsweet Components script isn’t loading properly on your site, which is why the buttons aren’t clickable.

The most likely solution is to check your project settings:

  1. Go to your Webflow project settings
  2. Navigate to the “Custom Code” tab
  3. Look in the Head Code section for the Finsweet Components script

If you don’t see the script there, try removing and reinstalling the Cookie Consent app from the Webflow Apps section. This should automatically add the required script to your project.

Also, make sure your Cookie Consent component has the proper structure with elements containing the correct fs-consent attributes. Don’t move any elements outside the wrapper or remove any generated attributes.

Remember that the component will only work on sites hosted by Webflow, not on exported sites.

Could you check your project settings and let us know what you find? If you’re still having issues after checking these things, @Support-Luis or @Support-Pedro can help troubleshoot further.

1 Like

Hey @deniscalei!

Adding to what has been recommended, can you ensure that there are no missing closing tags on your custom code on your site settings?

I am seeing this when inspecting the staging domain