Hello,
I’ve recently installed the new Finsweet Component application, more specifically the Cookies Consents, but we’re experiencing a bug: the banner appears only 5% of the time.
When we arrive on the site we see the consent popup flash and disappear, I followed the step by step guide, I deleted and restarted the procedure, but nothing helped.
When it appears, everything works, but only when it appears…
Hello,
I have the same issue. When I open my Staging website the Cookie consent work as it should. This is the site: https://bambootel.webflow.io/
If I open my production site the Cookie consent sometimes appear but goes away after 2 seconds. On some pages the Cookie consent does not even appear. this is the site: https://www.bambootel.com/
Hope you guys have the solution for me.
Thanks in advance.
I have the same issue, the cookie consent banner only appears for 2 seconds. I already tried to clean my saved cookies, but no difference.
Website: https://www.roborana.com/
All tips welcome!
Ellen
Hi just found a solution to my problem !
A beginner’s mistake at that, I wondered how Finsweet could know what my personalized domain name was.
Go to this address: https://my.finsweet.com/subscriptions/
And click on your subscription details, you’ll find a Site field, enter your personalized domain name and you’re done!
Hello @here!
What @pierre is stating is correct, the Components need to be linked to a subscription for them to work on the production domain. If no license is set for this domain Finsweet Components will not work as expected.
As Pierre also said, you can link the license to a domain by going to https://my.finsweet.com/subscriptions and adding your production domain.
If anyone is still having issues please DM me or email me with their details at luis.gutierrez@finsweet.com and I will be happy to help!
My banner is appearing and working, but I am getting a flash on every page load. How do I fix this?
Hey there - I’m having this issue as well. I have linked my components to my subscription, and the component works properly before the user accepts.
The issue occurs after the user accepts the cookies. On every page load, the component flashes for a few seconds and disappears.
Exactly! I have no idea why and no one replies to this forum
Hey @drew1 and @jessicamhurford! Apologies for the delay.
This is happening due to the style set to the banner component on the Webflow designer. Once you’ve finished designing and styling the component to your preferences, you can set its display style to display: none.
Our script will automatically handle showing the banner when necessary, such as when a user first visits your site.
Please let me know if you need any more help!