Database Sync error: Try again, or contact support

[mjordan]

I’m having three issues setting up CMS Bridge for the first time.

1. I am getting the following error; it’s persisted after 3 attempts (and a hard refresh in both Airtable and Webflow. I have previously successfully used this connection.
   

   

2. I am unable to set up all reference fields needed to create a connection. The correct option displays, appears to load when selected, but is not saved.

3. I’m finding the documentation on setting up reference fields inadequate. I have four tables in Airtable and four collections in Webflow, as follows:
   State
   City (is a child of State)
   Service
   Providers (is a child of State, City, and Service).

Is the following an accurate understanding?

• Order: Providers should always be synced first (they are child of every other collection).
  • Then sync either City or Service (doesn’t matter which, they are both parent of Providers)
  • Then sync State (parent City)
• Clearing CMS-B field in Airtable: Clear the value of the CMS-B field of any parent table in Airtable before syncing (so this field needs to be cleared in City, Service, State).

[mjordan]

[mjordan]

[mjordan]

[Support_Rohan]

Hi @mjordan,

@mjordan

Is the following an accurate understanding?

• Order: Providers should always be synced first (they are child of every other collection).
  • Then sync either City or Service (doesn’t matter which, they are both parent of Providers)
  • Then sync State (parent City)

I suggest you to:

1. Delete all the links to Reference Fields in all Connections.
2. Sync Providers (since it is a Child).
3. Sync City (since it is a Child).
4. Sync State, with Reference Field Link to City & Provider.
5. Sync Service, with Reference Field Link to Provider.
6. Sync City, with Reference Field Link to Provider.

Remember to clear the value of the CMS-B: Sync time Airtable Field

Please let me know this helps?

Thanks!