The 'Forgot Password' feature in Wized is not working — it says an email is sent, but nothing arrives in the inbox.

Wized
1

Hi, I’m having an issue — we need to unlink the Google account and set up login credentials with a password in order to be able to sign in.

We’ve tried using the password reset process for the Wized account, and while it says an email is sent, it never actually arrives in the inbox. We’ve been trying to resolve this all week.

Contacting the Wized team is impossible.

2

Hi Jonathan,

Elvis from Wized here. Sorry about the delay in response.

With regards to the issue, this commonly occurs if a user has unsubscribed to our mailing list - please share with me your email privately and I will ask for it to be checked and rectified.