Wized not loading on live domain despite correct embed and config

I’m currently building a client dashboard on Webflow using Wized + Memberstack + Airtable. The goal is for each customer to log in and view their own orders, filtered by their Memberstack ID (which matches a field ID_client in Airtable).

Everything works perfectly in Wized editor (staging) using the demo Memberstack account:

The Airtable data is correctly filtered.

The Memberstack ID is retrieved.

All dynamic data displays correctly.

:white_check_mark: But when I log in on the live domain using a real Memberstack user (whose ID_client exists in Airtable), nothing works.

:white_check_mark: What works in staging / Wized editor
window.wized is available

Memberstack ID is retrieved via window.$memberstackDom.getCurrentMember()

Airtable data is correctly filtered by the Memberstack ID

The dashboard displays the correct orders

:cross_mark: What fails in production / live domain
window.wized is always undefined

Any request relying on Wized fails silently

Memberstack still works (window.$memberstackDom.getCurrentMember() returns valid ID)

The Wized script is present in and loaded (checked with document.querySelectorAll(‘script[src*=“wized.com”]’))

My live domain is properly added to Wized settings

Setup Confirmation
:white_check_mark: Wized embed script correctly added in of Webflow

:white_check_mark: Live domain is added in Wized settings

:white_check_mark: Memberstack returns the right ID

:white_check_mark: Airtable is configured correctly with field ID_client

Additional Info

  • Browser: Chrome 126
  • OS: Windows 10
  • Device: Desktop
  • Wized plan: Lite

What I need help with

How can I make Wized initialize properly on my live domain?

  • Why is window.wized undefined even though the script is loaded?
  • Is there any condition blocking Wized from loading on production?
  • What could be missing in my live config compared to the staging preview?

Thanks in advance :folded_hands:

Hello @info26

I’ve seen from your screenshot you’ve accessed the Wized api using:
window.wized

However, the correct syntax is:
window.Wized - the “W” is uppercase. Please check out some more samples of its use in our documentation: JavaScript API | Wized Docs