Can't publish to production because plan is not seen as active

Consent Pro
1

Description

[Provide a clear and detailed description of the issue you’re experiencing]

Site URL

Required: Please provide a staging/production URL where we can see the issue

Expected Behavior

  • Having the banner showing on the production

Actual Behavior

  • I got the “environment production” in the console
  • The banner is not showing
  • On the Webflow app, I got the “Get a plan to publish on a custom domain” on the top (having already a subscription
  • When I click account > manage subscription, I got the active subscription showing properly

Video/Screenshots

Required: Please provide a short screen recording showing the issue

  • Video link: [Loom/Screen recording URL]
  • Screenshots (if applicable): [Upload or link to screenshots]

Additional Context

  • No specific context needed to reproduce, it’s happening on all browsers
  • I am a guest in the Workspace, on both Webflow and Finsweet+
2

Hey @camille

Our components work for free on .webflow.io staging URLs, but they require an active paid plan to function on custom domains like yampa.ai.

Your HTML implementation looks correct with all the proper fs-consent-element attributes, the component just needs a valid subscription to display on your production domain.

Since you already have a purchased plan you may be missing linking the domain to this subscription. You can do this by going to your Finsweet dashboard and adding the domain.

That brief flash you’re seeing is normal behavior when there’s no valid license, the script starts to load but then stops without proper authorization.

Let me know if you face any issues linking the subscription!