I’m running into an issue with the CMS Filter on our events page: Continuum events calendar … Everything works fine on my end, but some of my clients in different countries are having trouble with the location filter.
For example, when they search for “London,” they get “No results found,” but sometimes “Vancouver” works. One client also said the filter only works on their iPhone if they type city names in all caps, which is really weird.
I’ve checked for case sensitivity issues and made sure the location names match in the CMS, but the problem still happens. I’m wondering if browser language settings could be affecting it, since the users having trouble are in different countries.
Has anyone run into something like this before? Could this be a language or device-specific issue? Would love any guidance on how to troubleshoot further!
No, they aren’t doing the search/filter on the translated page, just on the English page. Here’s specifically what they said:
Person 1 (Bordeaux, France): It does work on my iPad browser, and it works on my iPhone when the name of the city is in CAPITAL LETTERS. Otherwise it doesn’t… Weird…
Person 2 (Paris, France): If you put “London “ as an example it answers “No results found “ … It has worked once with London then I have reset and put Vancouver and it has not work. I’m looking it from my phone.
And I’m in America and it works fine for me in English.
P.S. — Although that does bring up another separate issue that I wasn’t even aware of: That it looks like the search/filter doesn’t work at all on the Weglot translated pages! How to get your search/filter to work there?